Insurance and EAP Information


If you choose to use your insurance benefits, and your therapist is a participating provider (in-network), you agree to assign payment from your health plan to Pastoral Counseling Center (PCC) and to update PCC with your current insurance information at all times. If there is a change in your insurance, we ask that you notify us of the changes at least two days prior to your appointment. Failure to do so may result in you being charged our standard rate per hour for your appointment. We will bill your insurance company if your therapist is an in-network provider. However, you are responsible for copayments, deductibles and payments for services not covered by your health plan. If you have a deductible, you must pay each visit at the time of your appointment until the deductible has been met.

If you choose to use your insurance benefits, and your therapist is not a participating provider (out-of-network), you understand that you are responsible for obtaining prior authorization/certification for treatment, and for submitting your claims for reimbursement from insurance. PCC will provide you with a receipt with all of the applicable information so you may attempt to obtain reimbursement for services, however, you will be responsible for the full fee at the time of service regardless of whether your insurance company reimburses you. Unfortunately, as PCC is not a contracted entity with your insurance company, you will be responsible for all communication with and attempts to obtain reimbursement from your insurance provider.

PCC has therapists currently listed on the following panels,however, please consult with our office prior to your first appointment to verify insurance coverage.

ACI Specialty Benefits EAP, Aetna (plus EAP), Anthem EAP, BCBS, Beacon Health Options )plus EAP), Baylor Scott & White, Cigna (plus EAP), DARS, E4 Health EAP, GEHA, Humana (plus EAP), Magellan/BCBS HMO (plus EAP), MHN (plus EAP), Mutual of Omaha EAP, Northstar, Medicare (Red White & Blue Card), Texas Tech EAP, TMHP (Medicaid), Tricare, Tritest Healthcare Alliance, UHC/UBH/UMR/Optom (plus EAP), Work Place Options EAP

The Center is proud to be a Preferred Provider for the Baylor Scott & White Quality Alliance.  


Employee Assistance Programs

Many employers offer employee assistance programs (EAPs) to help employees manage aspects of their personal lives that may also impact their work, including mental and emotional health. EAPs may cover the cost of counseling and therapy for those experiencing depression, anxiety, stress, marital problems, addiction and a variety of other issues. Check with your employer to see if you have access to an EAP.